Shipping policy

Thank you for shopping with

Daniel's Pet Store. 

 

This Shipping Policy explains how we process and deliver orders placed through danielsshopstore.myshopify.com.

1. Shipping Destinations

We currently ship orders to:

• Malta
• Countries within the European Union where shipping is available

Shipping availability may vary depending on the product and the customer’s location.

2. Order Processing

Orders are normally processed after payment has been successfully received.

Please allow approximately  1–3 business days] for your order to be processed and prepared for shipment.

Orders are not normally processed or shipped on weekends or public holidays.

During busy periods, sales events, holidays, or circumstances outside our control, processing may take longer than usual.

3. Delivery Times

Estimated delivery times depend on the product, destination, supplier, and shipping method selected at checkout.

Our estimated delivery times are:

Malta: 09 00 - 19 00 

European Union: 09 00 - 19 00 

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been shipped, delivery may be affected by the carrier, local postal services, weather, customs procedures, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Where free shipping is offered, this will be clearly indicated on the website or at checkout.

Shipping charges may vary depending on the product, destination, order size, and shipping method.

5. Tracking

Where tracking is available for your order, tracking information will be provided to you by email after your order has been shipped.

Please allow some time for tracking information to become active after the shipment has been dispatched.

If your tracking information does not update immediately, this does not necessarily mean that your package has been lost.

6. Dropshipping Fulfillment

Daniel’s Store operates using a dropshipping model.

This means that products may be shipped directly from one of our third-party suppliers or fulfillment partners to the customer.

As a result, packaging, shipping carriers, and the location from which an order is shipped may vary depending on the product.

If you purchase multiple products in one order, your items may arrive in separate packages and at different times.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.

Additional shipping costs may apply if the order needs to be reshipped, where permitted by applicable law.

8. Delayed or Lost Packages

If your order is significantly delayed, appears to be lost, or has not arrived within a reasonable period after the estimated delivery time, please contact us at:

danielfarrugia902@gmail.com

We will investigate the shipment with the relevant shipping provider or fulfillment partner and assist you with the next steps.

Nothing in this policy limits any consumer rights you may have under applicable law.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

Where possible, take photographs of the damaged packaging and the product and provide them to us when contacting customer service.

We will review the issue and provide an appropriate solution in accordance with applicable law and our Refund and Return Policy.

10. Customs, Taxes and Import Charges

Orders shipped within the European Union may be subject to applicable taxes and other charges depending on the circumstances of the transaction and the customer’s location.

Where applicable, any charges that the customer is required to pay will be disclosed before purchase where required by law.

Customers should not assume that an order shipped from outside the EU will be free from customs or other applicable charges.

11. Delivery Problems

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

We may ask you to check with household members, neighbours, building reception, or the local delivery provider before we investigate the shipment.

We will work with the relevant carrier or fulfillment partner to investigate the issue.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, suppliers, carriers, or legal requirements.

The latest version will be posted on our website.

13. Contact Us

If you have questions about shipping or your order, please contact:

Daniels Store
Email: daniel.farrugia16@hotmail.com
Website: danielsshopstore.myshopify.com

We will do our best to assist you with your order and shipping questions.